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Do-Not-Call compliance for contractors
Do-Not-Call isn't just a telemarketer problem. If you dial or text from a list, here's what applies to your shop and how to stay on the right side of it.
Last updated: July 2026 · ~5 min read · Educational, not legal advice.
Two lists, not one
There's the national Do-Not-Call registry — numbers consumers have listed to avoid solicitation — and your own internal Do-Not-Call list of anyone who has asked you to stop. Both matter. Honoring an internal opt-out is non-negotiable and is one of the most common claims when it's missed.
"We didn't know they were on the list" isn't a defense. "Here's the dated record showing we checked" is.
Does it apply to your customers?
An established business relationship can create a limited, time-bound exception for some calls — but it never overrides a direct request to stop, and it doesn't cover cold outreach to purchased or referred lists. And these protections extend to texts, not just voice calls.
How to comply — practically
- Scrub before you send. Check each number against the national registry (via a licensed vendor) and your internal list before any call or text.
- Honor opt-outs immediately. Add STOP requests and verbal "don't call me again" to your internal list the moment they happen.
- Document the check. Log that you screened the number, when, and the result — so you can prove it later.
- Keep it fresh. Registry data changes; re-scrub on a schedule rather than relying on a stale snapshot.
The documentation is the part shops skip — and it's exactly what turns a claim into a dismissal. Grandeza wires DNC screening and logging into the tools you already use during a hardening engagement.
Educational and general; not legal advice. Consult your attorney about your specific situation.
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